Terms & Conditions

Thoughtfully designed to protect your journey

Welcome

We look forward to acting as your booking agent for travel and accommodation needs. These Terms and Conditions describe what you can expect when you purchase travel-related services through Aterra Travel LLC (“Aterra,” “we,” “us”) and your responsibilities. By signing our agreement and/or submitting any payment, you enter into a binding contract and agree to all terms below. No verbal statements or promises have any force or effect.

Last revised: August 3, 2025

  1. Definitions

2. The Agreement

3. Booking Procedure

    • a signed Agreement (electronic signature or email confirmation), and

    • a non-refundable deposit ≥ 30% of total trip cost (or higher if required).

    • 30% deposit due at confirmation

    • Remaining balance due 90 days before departure (12 AM Eastern Time)

  • Full payment due immediately

  • Aterra may charge a non-refundable Planning & Consultation Fee of $50 USD if itinerary planning involves more than three (3) substantial revisions, exceeds three (3) weeks of active consultation, or requires detailed proposals involving extensive Supplier coordination prior to confirmation.

    This fee will always be communicated clearly in advance. Upon booking confirmation, the Planning & Consultation Fee will be credited fully toward your final trip cost. If you choose not to proceed with booking, this fee remains non-refundable as compensation for Aterra’s time, expertise, and services already rendered. Late payment of this fee is subject to interest charges as outlined in Section 6.3.

  • Any refunds (if applicable) will be processed within 30 business days to the original payment method unless otherwise agreed.

4. Insurance, Documentation & Advisories

  • All travelers must purchase and maintain comprehensive travel insurance—covering trip cancellation (including optional “cancel for any reason” benefits), medical expenses, baggage loss, evacuation, and repatriation—through a reputable insurer of your choice. Aterra does not underwrite or sell insurance products; any policy you buy is governed solely by the insurer’s terms and must be handled directly with them. We may request proof of coverage at any time. Traveling without sufficient insurance is at your own risk.

  • You are responsible for obtaining and maintaining all passports, visas, permits, and health certificates. We are not liable for costs or delays from inadequate documentation.

  • We recommend checking your government’s travel advisories (e.g., U.S. State Department STEP, UK FCDO, Canada’s travel reports, Australia’s Smartraveller) and enrolling in any free traveler-registration service for safety updates and emergency contact.

5. Medical Conditions & Disabilities

6. Fees & Payments

  • All prices quoted in USD unless stated otherwise.

  • ACH (U.S. only), Zelle, Wire Transfer (Intl.), Stripe/credit card (2.9% + $0.30).

  • 20% p.a. interest, accruing daily from due date until paid.

  • $500 fee + legal recovery of unpaid balances.

  • Bank: Chase
    Branch Code: [XXXXXX]
    Account: [XXXXXXXXXX]
    SWIFT: [XXXXXXXXXXX]
    Reference: Client’s Surname

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7. No-Show / Unused Services

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8. Cancellation by Client (all deadlines in Eastern Time)

    • More than 60 days before departure: 30% of the total trip cost is forfeited (non-refundable deposit).

    • 60 days or less before departure: 100% of the total trip cost is forfeited.

9. Postponement

10. Amendments by You

  • Any request to change a traveler’s name on a confirmed booking is treated as a cancellation of the original booking and subject to the cancellation fees in Section 8.

11. Amendments & Cancellations by Aterra

  • We may substitute comparable alternatives (e.g., similar-standard hotel, slight routing tweak) without entitlement to cancel or credit.

  • If we must make a significant alteration—such as shifting a flight by > 12 hours, downgrading accommodations substantially, or changing destination—you may:
     a) Accept the revised arrangements; or
     b) Cancel and receive a credit of all monies paid to Aterra, valid 12 months toward any future booking.

  • For Force Majeure or Supplier insolvency/withdrawal—you’ll receive a credit of all monies paid (valid 12 months). We will use reasonable efforts to secure equivalent rebookings. If we cancel for your non-payment, you forfeit any deposit; no credit/refund is due. 

12. Pricing Itineraries

13. Force Majeure

14. Charter Flights & Medevac

15. Our Responsibilities

    • Services you book directly

    • Independent excursions or add-ons

    • Local infrastructure issues (power/water outages)

16. Supplier Terms

17. Third-Party Activities & Links

18. Complaints & Dispute Resolution

19. Conduct

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20. Liability

21. Indemnification

    • Your breach of this Agreement;

    • Your negligence or willful misconduct; or

    • Any third-party claim related to your acts or omissions.

22. Data Privacy

23. Mediation, Arbitration & Class-Action Waiver

  • You and Aterra agree any arbitration shall proceed on an individual basis only; no class or representative actions are permitted.

24. Governing Law & Notices

  • Notwithstanding anything to the contrary, nothing in this Agreement limits any non-waivable consumer rights under mandatory laws of your country of residence (e.g., EU Package Travel Directive, UK Package Travel Regulations, Australia’s ACL, Canada’s Competition Act).

  • Aterra Travel LLC
    12 Woodcroft Place
    Short Hills, NJ 07078
    Email: info@aterratravel.com
    Actual receipt constitutes valid notice.

25. Miscellaneous Provisions

  • If any term is held invalid, the remainder stays in effect.

  • Our failure to enforce any provision does not waive future enforcement.

  • Only written, signed amendments are binding.

  • By signing or paying, you confirm authority to bind all travelers listed in your booking.

26. Waiver of Claims Against Referrers

27. Purchases, Medical, Baggage & Conduct

  • Any goods/services you buy are at your risk; Aterra is not liable for defects, shipping failures, or disputes—even if recommended.

  • If injured or ill, Aterra may assist in arranging care or evacuation at your cost; we accept no liability for quality or outcome.

  • Carried entirely at your risk; Aterra is not liable for loss, theft, or damage.

  • Aterra and Suppliers may remove anyone for unsafe or inconsiderate behavior without refund.

28. Currency Fluctuations

29. Children & Minors

30. Accessibility

31. Marketing Permissions

32. Intellectual Property

33. California Residents

  •  Aterra Travel LLC is registered as a Seller of Travel with the State of California (CST # XXXXXXX). As required by the California Seller of Travel Act, all client funds collected in California are held in a trust account or bonded in accordance with state law.

  •  If you are located in California at the time of payment, this transaction is covered by the California Travel Consumer Restitution Fund (TCRF) administered by the Travel Consumer Restitution Corporation. You may file a claim with the TCRF if:

    1. You paid more than $50 to Aterra Travel LLC for travel or travel services; and

    2. Aterra failed to forward those funds to a proper supplier or failed to refund you when required.

    The maximum amount payable by the TCRF to any one passenger is the total amount paid for your booking, up to $15,000. Claims must be submitted within 12 months after your scheduled return date, include supporting documentation, and a $35 processing fee. By filing a TCRF claim, you agree to waive any other civil remedies against Aterra Travel LLC for that sale.

    If you are located outside California at the time of payment, this transaction is not covered by the TCRF and you may not file a claim against it.

34. United Kingdom - Package Travel Regulations

    • Pre-contract information requirements

    • The right to transfer your booking to another person

    • PTR’s “Right to Cancel”: if you cancel within 14 days of our sending the Confirmation Invoice—and your departure date is at least 14 days after that invoice—you’ll receive a full refund of all monies paid; if you cancel after that 14-day window, our standard Section 8 cancellation fees will apply (up to the amount of your deposit)

    • Compensation guarantees for non-performance or improper performance

    • Ability to bring court actions where PTR allows

  • For bookings confirmed more than 14 days before departure, we charge a non-refundable PTR administration fee of £25–£50 (depending on the complexity of your itinerary) to cover the risk of full refunds under PTR’s “Right to Cancel.” This fee will be disclosed on your Confirmation Invoice and is in addition to any deposit.

35. Australia - Australian Consumer Law

36. Canada - Consumer Protection

37. Additional Provisions

  •  You may not assign or transfer your rights or obligations under this Agreement without Aterra’s prior written consent; any purported assignment without consent is void.

  •  Where required by law (e.g., California Seller of Travel Act), client funds are held in a trust account or bonded as mandated; inquiries about our compliance status may be directed to info@aterratravel.com.

  •  Both parties agree to comply with all applicable anti-corruption and bribery laws (including the U.S. FCPA and UK Bribery Act) in the performance of this Agreement.

  • All content produced by Aterra (itineraries, photos, text, logos) and all proprietary supplier materials remain the exclusive property of their respective owners and may not be reproduced, distributed, or adapted without their prior written permission.

  • By participating in trips arranged by Aterra, you grant permission for Aterra to use any photographs, images, or testimonials for marketing purposes unless you notify us in writing prior to departure. You may opt out at any time.

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38. COVID-19 & Public Health Events

 39. GDPR / Data-Breach Notification

40. Final Itinerary Review

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41. Assumption of Risk for Adventure Activities

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42. Gratuities

43. Time Zones

44. Emergency Contact

45. Electronic Signatures & E-Sign Compliance